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FAQ

FAQ

Frequently Asked Questions

1. Order Placement

How Do I Place An Order?

Shopping online for Watco products is safe, secure and easy. Follow these simple steps and you’ll be placing orders in no time!

  • Browse through the Watco Online Store by clicking on a product category, followed by clicking on individual products of interest to you.
  • To add a product to your shopping cart please follow these instructions:
    • Once you have located and clicked for more information on a particular product a detailed product description will appear along with a menu allowing you to enter your desired quantity, color, & size.
    • Once you have selected the products and specified the requested information, click the “Add to Cart” button. The products will now be added to your shopping cart. Your shopping cart will be expanded to include all of your selections and also allows you to update or remove products by clicking on the icons shown.
    • You will be asked to Log into your account upon clicking Checkout from the shopping cart page. If you have not created a login, select the 'Click here to create a login account' link at the top of the page.

If you are having difficulties logging into your account please contact customer service at 800-795-0161.

    • Select your payment and freight method to submit your order.

Employees will have the option to purchase using a credit card.

    • Print your View Cart page as your receipt.

2. Product Availability

Products shown within this site are based solely on manufacturer availability.

When placing your order online, if an item is in-stock or able to be shipped from inventory, the availability status of the item will be displayed under the description of that item as shown in the example below.

Availability
On Hand: 
On Order: 

If an item is not in-stock or able to be shipped from inventory, the item will be custom ordered with the manufacturer and you should allow 10-15 days for receipt. If there are any delays in the receipt of a custom manufactured item you will be notified.

Should you need a rush order placed, please contact customer service at: support@partnersnpromo.com and we will do our best to accommodate your rush order custom request.

3. Order Confirmations

Will I Receive An Order Confirmation?

Yes. Upon completing your order, a confirmation email will be sent to the email address you specified with your username and password.

4. Site Logins

May I browse the site without a login?

Please feel free to browse the site without a log-in. Upon checking out, customers will be asked to log into their account.

5. Passwords

Forgotten Your Password?

If you have forgotten your password, click Lost Password, a Lost Password page will be displayed and prompts you to enter your login id. A new password will be sent to the email address assigned to your login id.

How May I Change My Password?

You may change your password information at any time by logging into your account and clicking on the My Account link.

6. Customer Service Questions

By Phone:

Watco Customer Service Representatives are available to answer your questions between the hours of 8:00 am to 5:00 pm CST Monday through Friday. Please call us at: 913-397-9500.

By E-mail:

Need to reach us after normal business hours? Drop us an e-mail at: support@partnersnpromo.com

7. Payment Types

What Payment Methods Are Accepted?

Acceptable Payment Methods for the Watco Online Store are:

Visa

MasterCard

American Express

8. Shipping Information

What Is Your Standard Delivery Method?

All items are shipped via UPS Ground.

Please Note: UPS cannot ship to post office boxes or to APO/FPO addresses.

Will You Ship To Canada or Internationally?

Currently, we only ship to United States. Orders placed with international shipping addresses will be automatically cancelled upon review.

Are Rush Orders Available?

Customers who require RUSH delivery may contact our customer service department directly to make their requests. Employee's are responsible for any rush delivery fees and will be quoted upon request. Please contact us directly to discuss your rush order need through email at: support@partnersnpromo.comor call customer service at: 913-397-9500

How Are Freight Rates Calculated?

Shipping charges will be calculated based on the published rates supplied by UPS. All other freight methods will be quoted at time of delivery.

9. Exchange and Return Policy

What is the Exchange & Return Policy?

Your purchases are backed by our Satisfaction Guarantee. If the merchandise you ordered is defective, we will gladly exchange it within 15 days from the day you receive your order. Please contact the Watco Customer Service Team directly at: support@partnersnpromo.com or call customer service at: 913-397-9500 between the hours of 8:00 a.m. and 5:00 p.m. (U.S. Central Time).

All returns must be accompanied by a return merchandise authorization (RMA) number. All returned product must be in new and unused condition; "new and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

10. Sales Tax

Applicable sales tax will be billed for orders shipping to the following states: Kansas and Texas

11. Site Feedback

Where May I Send Site Comments?

For any questions or comments regarding Watco online store functionality, please send an email to: support@partnersnpromo.com or call customer service at 913-397-9500. Please be sure to include your full name and email address.

Thank you for your business!

 

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